Refunds & Cancellations

1. How the subscription works

The L2 Signals subscription is sold as a prepaid access period — currently 30 days from the date a verified payment is applied. It does not renew automatically. There is no stored card mandate and no recurring charge. Access ends at the end of the paid period unless a new payment is submitted and verified.

2. How to cancel

Because the subscription does not renew automatically, you can simply choose not to make another payment. If you want confirmation that your access will not be extended, contact l2signalslab@gmail.com or @aotayoL2 on Telegram with the email or reference used for payment. You may also ask to be removed from the private group. Removing yourself from the group does not, by itself, create a refund.

Cancelling stops future access. It does not undo the current paid period, and it does not change any official performance calculation that already applies to that month.

3. When access ends

Access is applied for the number of days shown at checkout. The admin record holds the exact start and end date. When the paid period ends, the private invite may be revoked. Any grace period shown on the payment page is an operational tolerance for renewal, not an additional paid period and not a guarantee of continued access.

4. Failed, delayed or missing payments

• Pay online (Paystack): a payment is only treated as received after the charge is verified with Paystack. Returning to a success page is not proof of payment.
• Crypto: send the exact asset on the stated network to the stated address. A transfer on the wrong network or of the wrong asset may be unrecoverable.
• Bank transfer: the reference or narration on the receipt is how the payment is matched. A missing or incorrect reference can delay activation.

If a payment succeeded but access was not applied within 24 hours, send the reference, a screenshot and the email used to l2signalslab@gmail.com or @aotayoL2. We will trace it and correct an error that is ours.

5. Duplicate and erroneous payments

A transaction reference can back only one membership. If the same payment is submitted twice, the second submission is refused automatically. If you accidentally pay twice for the same period, or pay the wrong amount, contact us with both references. Once the duplicate or error is verified, the surplus will be refunded to the original payment method where that is technically possible, or credited to a future period if you prefer and we both agree in writing.

6. Price errors and changes

The price shown on the payment page at the time of checkout is the price that applies to that payment. A later price change does not retrospectively alter a completed period. If an obvious pricing error is displayed and a payment is made on that basis, we will contact you before applying access and offer to honour the displayed price or refund the payment in full.

7. Current refund position

The owner has not yet confirmed the final commercial refund policy. Until it is confirmed, requests are reviewed individually and in good faith. Factors include whether access was granted, whether the service was used, whether the request concerns a duplicate or erroneous payment, and whether the issue is something we can fix. A request is not automatically refused because the paid period has started, and it is not automatically granted because a member chose not to use the service.

Where a refund is agreed, it is returned to the original payment method. Crypto refunds are made in the same asset and on the same network where possible; the value is measured at the amount received, not at a later exchange rate. Bank and card refunds may take several business days to appear, depending on the provider.

8. Statutory rights

Nothing on this page excludes or limits a right you have under applicable consumer-protection law that cannot lawfully be excluded. If a mandatory rule gives you a remedy in your circumstances, that rule prevails over this page to the extent of the conflict.

9. Chargebacks and disputes

If you believe a charge is wrong, contact us first so we can trace it. A chargeback or payment dispute may result in access being paused while the provider investigates. We will provide the available transaction evidence and cooperate with the provider. Raising a dispute does not remove the obligation to pay for access that was actually provided and used, subject to applicable law.

10. How to make a request

Email l2signalslab@gmail.com with the subject “Refund request”, or message @aotayoL2 on Telegram. Include the email used, the payment reference or transaction hash, the amount, the date and the reason for the request. We will acknowledge the request and explain the next step. Do not send card numbers, passwords or wallet seed phrases.

11. Relationship with other documents

Read this page with the Subscription Terms & Conditions, Terms of Service, Trading Risk Disclosure and Founding Members Programme. If the final refund policy differs from this interim position, the updated document will state its effective date and will not be applied retroactively to a completed payment without your agreement or a legal requirement.